FAQ's

Frequently Asked Questions

If you have a question we're here to answer it and provide the best customer care possible. Below are some commonly asked questions for you to review before contacting us.

SHIPPING

When will my order ship? 

Orders are typically processed and shipped within 2 business days.  Orders placed on holidays and weekends are processed the following business day. 

How long will it take for my order to arrive?

Once your order is processed, it usually takes 2-5 business days to arrive (within the United States). You will receive an e-mail confirmation and tracking number once your package has been shipped. Packages sent within the United States are sent via USPS or UPS. Please note that we are not responsible for transit time.  Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.

Shipping time is in addition to our processing time.  The following shipping times are estimates, and are not guaranteed:

  • Priority Mail: Allow 4-5 Business Days for your package to arrive.

  • UPS Ground Delivery:  Allow 3-8 Business Days for your package to arrive.  Weekends are not considered transit days.

  • 2 & 3 Day Express:  Allow 4-5 Business Days for your package to arrive.  Weekends are not considered transit days.

  • Next Day Air:  Allow 1 business day (no weekends) from the day your order ships.  Orders placed before 1 pm MST ship same day. 

The day of shipment is not considered a transit day by any of our carriers, no matter what time the order is placed, processed, or shipped. 

If you would like to purchase insurance or require a signature confirmation, please contact us for additional information and a quote.

How much does shipping cost?

US orders ship for a flat rate of $5.95

Overnight shipping is available for $35.00

Free shipping is available for orders over $50.00

Free local pickup (for Utah residents) is available.

MISCELLANEOUS

Where are you located? 

We are located at 102 W. Main Street  Lehi, UT  84043, which is about 30 minutes south of of Salt Lake City, Utah. We collect sales tax on all orders shipped to addresses in Utah.

Do you ever have sales or discount codes?

Yes! Be sure you're part of our newsletter list to receive exclusive information about sales and special promotions!

Do you offer returns or exchanges?

We want you to be 100% satisfied with your order! We do accept returns and will issue a store credit to your account, minus the cost of shipping, as long as the items reach our warehouse with 14 days and have not been removed from the original packaging. You are responsible for the cost of re-shipping the items to us.

We are unable to accept returns or exchanges on balloons and other perishable items.

If an order is incorrect, we'll take care of it ASAP at no cost to you.

Please contact us with any issues you may have and we'll work with you to find a solution. We love our customers and want them to be happy!

 

If you have a question that was not answered here, please feel free to send an e-mail to holly@mypapercrush.com